COVID-19 Tech Help

Student device distribution

If you were unable to get your iPad or Chromebooks at the start of the year, don’t worry!  You can also pick them up at your child’s school.  Tech staff can meet you to arrange support in getting started with your device.  Please email and make an appointment to pick up the device.

Technology Help for Students

Please make an IT help request (ticket) via email – send a message to or click here to access the HappyFox ticketing system where you can create one.  Support staff are happy to help and can provide a number of resources to help your student be successful at accessing resources using technology during the closure.  You can also call 360-954-3671 for phone support (leave a message if we don’t answer, and we will return your call).

Tech Support Hours are 7:30 AM to 4:00 PM.

Broken Devices

Please take care of the equipment! If a device is broken, follow the directions above to create a work order.  We may have the repair vendor send you a box directly to package equipment for repair.  During the repair, your student may not have access to a learning device.  The specific timeline will be provided in the work order system.

How To Guidance

General Directions

K-5 or 6-8 iPad Directions

9-12 Chromebook Directions

  • Using Chromebooks on home Wifi (how to navigate the web filter authentication or proxy window)
  • Sign in to Google Classroom for Grades 9-12 on Chromebooks

Amplify Curriculum Support Site

Middle School Students use Amplify Curriculum for English Language Arts.  This page contains how to documents, videos, grading info, and contacts for teachers. 

Middle School Students who use Amplify Science supports & resource

Connectivity Options for Students and Families

Internet Service or Hotspots for Students
The district is gathering names of students and families who need internet access to support their impactED online learning. There are two ways the district may be able to provide internet access, including a CARES Act-funded program to subsidize the cost of cable internet, DSL or other providers; and a district-funded option that would be delivered to individual families via a “hotspot,” or mobile internet connectivity device. If your family wishes to be contacted about these programs, please use the survey to let us know. We will ask for your location and contact information.

Depending on demand, the district will be able to provide internet-capable devices (i.e., tablets) for families with students who qualify for free and reduced price meals, students experiencing homelessness and others with a demonstrated need.

Third Party Options for Service

There are two companies that are providing low cost Internet programs in our area that we would like to make you aware of.  

  • Internet Essentials by Comcast is available for families of students who qualify for Free/Reduced Meals.  The program normally costs $9.95 per month, but is free for the first two months to support people during the COVID-19 outbreak.  Visit for details
  • Lifeline Discounts by Frontier is available for families who qualify for SNAP, Section 8 housing, or with an income at or below 135% of the federal poverty guidelines (see their link for details and qualifications).  The program costs $9.25 per month. Visit for details and to sign up.

Please note that WSD is not affiliated with these companies, but provides this information as a support to families who may qualify. A listing of other options for Internet connectivity can be found here:

Other Options for Students & Families who do not have Internet

  • Tether to a cell phone that has a data plan (be mindful of data caps)
  • Ask teacher for paper-pencil or printable materials so you don’t have to be online
  • Drive to a district facility and use Wifi in the parking lot.  You will get better coverage in areas where you are closer to the school or building. 
  • Drive to a business with publicly available Wifi, and download content there to continue working offline


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