COVID-19 Tech Help

Student device distribution

If you were unable to get your iPad or Chromebooks via the bus delivery, don’t worry!  You can also pick them up at District Office (4855 Evergreen Way, Washougal, WA).  Tech staff will be there, and deploy to you on:

  • Monday & Wednesday from 9-11 AM
  • Tuesday & Thursday from 1-3 PM

If these hours do not work, you can email TechHelp@washougalsd.org and make arrangement for another way to get the device.

Technology Help for Students

Please make an IT help request (ticket) via email – send a message to TechHelp@washougalsd.org or click here to access the HappyFox ticketing system where you can create one.  Support staff are happy to help and can provide a number of resources to help your student be successful at accessing resources using technology during the closure.  You can also call 360-954-3671 for phone support (leave a message and we will return your call).

Broken Devices

Please take care of the equipment! If a device is broken, follow the directions above to create a work order.  We may have the repair vendor send you a box directly to package equipment for repair.  During the repair, your student may not have access to a learning device.  The specific timeline will be provided in the work order system.

Amplify Curriculum Support Site

Middle School Students use Amplify Curriculum for English Language Arts.  This page contains how to documents, videos, grading info, and contacts for teachers. 

Middle School Students who use Amplify Science supports & resource

How To Guidance

General Directions

K-5 or 6-8 iPad Directions

9-12 Chromebook Directions

Zoom is fixed for Chromebooks for WSD students in grades 9-12 as of 4-3-2020. 

Connectivity Options for Students and Families

There are two companies that are providing low cost Internet programs in our area that we would like to make you aware of.  

  • Internet Essentials by Comcast is available for families of students who qualify for Free/Reduced Meals.  The program normally costs $9.95 per month, but is free for the first two months to support people during the COVID-19 outbreak.  Visit https://www.internetessentials.com for details
  • Lifeline Discounts by Frontier is available for families who qualify for SNAP, Section 8 housing, or with an income at or below 135% of the federal poverty guidelines (see their link for details and qualifications).  The program costs $9.25 per month. Visit https://frontier.com/resources/discountprograms/lifelineprogram/washington for details and to sign up.

Please note that WSD is not affiliated with these companies, but provides this information as a support to families who may qualify. A listing of other options for Internet connectivity can be found here: https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service

Other Options for Students & Families who do not have Internet

  • Tether to a cell phone that has a data plan (be mindful of data caps)
  • Ask teacher for paper-pencil or printable materials so you don’t have to be online
  • Drive to a district facility and use Wifi in the parking lot.  You will get better coverage in areas where you are closer to the school or building. 
  • Drive to a business with publicly available Wifi, and download content there to continue working offline

WSD Tech is exploring other ways to provide Internet service, but does not have equipment to be able to do this at this time (estimate mid-April or later for equipment to arrive.)

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