WASHOUGAL SCHOOL DISTRICT
2018-19 Position Opening
In-District Transfer Only
LEAD TECHNICAL SUPPORT ASSISTANT
8 hours p/day (7:30 a.m. – 4:30 p.m.)
5 days p/week (Monday – Friday)
200 days p/year (180 student days + 20 non-student days)
Rate of pay: $26.40 – $29.97
(60 workday probation for new employees)
Under the general supervision of the Director of Technology, act as a working Lead. The Lead will assist in supervising department projects, services, and initiatives, as well as assist in planning and implementing training for Tech Support Staff. The job of Lead Technical Support Assistant is done for the purpose/s of maintaining computer hardware and software; providing user support to resolving software and hardware problems encountered by district employees, and maintaining computer equipment and supplies.
This job reports to the Director of Technology.
- Assists users with computer hardware and/or software applications (e.g. e-mail setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution and/or escalating for resolution.
- Coordinates with site, administration, and special program staff for the purposes of completing department projects and service implementations.
- In coordination with the Network Support Specialist and Director of Technology, evaluates and implements device management routines and services to support staff and student use of Technology.
- Provides training on new software and services to Technical Support Assistants.
- Installs hardware and software for the purpose of providing upgrades and program expansion to maintain standards.
- Instructs school site staff on functions and operating requirements of District standard software applications and equipment for the purpose of providing ongoing support and maximizing the capabilities of assigned staff.
- Maintains a variety of files, databases and records (e.g. e-mail users identification, security access, hardware specifications, help desk log, work order system, inventory of supplies, reference materials, etc.) for the purpose of providing audit trails, control mechanisms and documenting department activities.
- Recommends computer hardware and software products for the purpose of providing technical assistance to district staff.
- Responds to a wide variety of calls, concern and/or complaints for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
- Troubleshoots computer hardware and software malfunctions for the purpose of resolving problems to support ongoing operations of district personnel.
- Monitors progress and follow through on department work order requests.
- Assists other personnel, as may be required, for the purpose of ensuring an efficient and effective work environment.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: operating standard office equipment using pertinent software applications; planning and managing projects; preparing and maintaining accurate records.
KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge required to satisfactorily perform the functions of the job includes: office application software; computer operating systems; hardware/network and troubleshooting techniques; web applications; and concepts of grammar and punctuation.
ABILITY is required to schedule activities and/or meetings; gather, collate, and/or classify data and use job-related equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and operate equipment using standardized methods. Ability is also required to work with a diversity of individuals and/or groups; work with similar types of data; and utilize a variety of job-related equipment. In working with others, problem solving is required to identify issues and create action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is moderate to significant. Specific abilities required to satisfactorily perform the functions of the job include: gathering information to diagnose problems; providing clear instructions; adapting to changing work priorities; communicating with diverse groups; setting priorities; and working as part of a team.
Responsibilities include: working under limited supervision following standardized practices and/or methods; providing information and/or advising others; and operating within a defined budget. Utilization of some resources from other work units may be required to perform the job’s functions. There is a continual opportunity to have some impact on the Organization’s services.
The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 30% sitting, 65% walking and 5% standing. The job is performed under a generally hazard free environment.
Experience Job related experience with increasing levels of responsibility is required.
Education AA Degree
Certificates & Licenses
Valid Driver’s License and Evidence of Insurability
Valid First Aid Certificate
WA State Misconduct Clearance
Criminal Justice Fingerprint/Background Clearance
FLSA Status Approval Date Salary Grade
Non Exempt Specialized Technician – Schedule A (+$2.00)
POSTED: April 15, 2019
APPLICATIONS ACCEPTED THROUGH: April 19, 2019
The Washougal School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression, gender identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employee(s) has been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator: Marian Young, 4855 Evergreen Way, Washougal WA 98671, (360) 954-3050; Title IX Officer: Marian Young, 4855 Evergreen Way, Washougal WA 98671, (360) 954-3050; Section 504 Coordinator: Allison Blakely, 4855 Evergreen Way, Washougal WA 98671, (360) 954-3020.